VitaminKing prides itself on our exceptional Customer Service. Please read the below details about our Payment, Packaging and Delivery processes.
- VitaminKing processes your orders as quickly as possible. Orders are printed twice daily and then take between 2 - 5 working days to process.
- Payments are processed on successful receipt of your order. VitaminKing endeavours to keep all items in stock, however due to the large number of lines that we do carry, there may be occasional out of stock situations. If any products ordered are not available at the time of the order, the unavailable item may be backordered, or for extended unavailability a Customer Service Representative will contact you and offer the following options:
1: Substitution of product for alternate size, flavour or brand.
2: Hold backorder until item chosen is available.
3: Refund your payment for the unavailable item.
· If part of your order is required to be placed on backorder due to long term unavailability, Vitamin King will ship the available portion of the order as per the original request. Products that are placed on back order will be shipped to the customer with no additional freight charge.
- Please note, that if you choose to pay by PayPal your payment will be processed immediately in real time.
The staff at Vitamin King work hard to ensure prompt delivery of your order, however your choice of freight service will impact on delivery times.
Our Premium Courier Service is subject to normal Fastway Delivery times. Fastway is a Premium Courier Service that is best suited to Street Addresses and Places of Work delivery. Please note that someone will be required to sign for delivery, or the parcel cannot be left. Premium Courier service is charged at a similar cost to standard delivery options, however Fastway Service is the quickest option. Please allow 3 to 5 working days for delivery to most Capital Cities.
Standard delivery is subject to normal Australia Post Delivery times. This is best suited for PO Box addresses and where the delivery is not required urgently. Please allow 5 to 7 working days for delivery.
Please allow up to 10 working days
for delivery to rural locations or Western states.
Delivery delays may be incurred due to public holidays or industrial action
experienced by Australia Post and Fastway Couriers. While VitaminKing will
always endeavour to ensure that you receive your order as quickly as possible,
these delays may be beyond our control.
Please read our terms and conditions for more information about using our site.
