Cart
Checkout Secure
Spend $x more for Free Shipping
Find A Store

1300 633 362

MON-FRI 9AM-5PM AEST

Return Policy

Here at Vitamin King, we want to make sure you are happy with your purchase and experience. Below you will find the most commonly asked questions about Vitamin King’s return policy. If you are unable to find an answer to your question, please contact our customer service superstars on 1 300 633 362. We are available to take your call from Monday - Friday 9:00 am - 5:00 pm AEST. Please note our team is not available on Queensland Public Holidays.

What’s your return policy?

To make sure you are happy with your purchase we offer a 60 Day Product Guarantee and a 30 Day Flavour and Performance Guarantee. You will need a receipt or your rewards card to get a refund.

60 Day Product Guarantee

If for some reason you change your mind about the product that you have purchased or simply aren’t happy about it for any reason, you can return your UNOPENED PRODUCT to any Vitamin King store or you can simply send it back to our online warehouse for a full refund providing it’s within 60 days of purchase. Just remember you will need your receipt or rewards card.

30 Day Flavour and Performance Guarantee

Did you purchase a product but aren’t happy with the taste or performance? Then simply return your opened product with 5 scoops or less used to any store or our online warehouse. We are more than happy to exchange or apply a store credit within 30 days of purchase. Just remember to bring your receipt or rewards card.

Can I get a refund on a product that I’m not happy with?

You sure can! If you change your mind or aren’t happy with your recent purchase, you can return your UNOPENED PRODUCT within 60 days of purchase for a full refund. If you have purchased in-store you can simply take your product to our team with your receipt or rewards card for a refund or store credit. If you bought it online, please contact our Customer Service superstar on 1300 633 362 or email us with your full name, order number, and the reason for returning the product. We will then provide you with our return address details so you can send it back to us for a refund.

Can I get a refund if I don’t like the taste or performance of my recent purchase?

Yes, you can get a refund, providing you return the product with 5 scoops or less used to any store or online warehouse. We will happily exchange or apply store credit. However, you have to remember to bring your receipt or rewards card for the refund and the purchase has to be within 30 days of the return date.

How can I request a refund?

To begin the process for any type of refund, please contact our Customer Service team on 1 300 633 362 or email us with your full name, order number, and the reason for returning the product. Our team will contact you as soon as possible.

I haven’t received a refund yet, what should I do?

If you haven’t received a refund yet, check your bank account again. Some bank companies will release the money within 24 - 72 hours depending on the provider. If you have done it all of this and still haven’t received a refund, please contact our Customer Service team on 1 300 633 362. We are happy to help you.

Please note Vitamin King DOES NOT refund this item:

  • Gift Cards
  • Books with obvious signs of use
  • Downloadable software products
  • Some health and personal care items

Have another question about our Return Policy?

If you haven’t found the answer to your question here, please contact our Customer Service Team on 1 300 633 362. We are available to take your call from Monday - Friday 9:00 am - 5:00 pm AEST. Please note our team is not available on Queensland Public Holidays.

Added to cart!
Iron Advanced by Fusion Health
Someone purchased 36 minutes ago from Canberra, ACT
Horleys Protein 33 Low Carb Bar 60g Choc Mint
Someone purchased 36 minutes ago from Canberra, ACT
Shaker (600ml) by Vitamin King
Someone purchased 36 minutes ago from Canberra, ACT
Cabot Health Dr Cabot Cleanse 525g
Someone purchased 36 minutes ago from Canberra, ACT
Cathay Herbal Loquat Leaf Cough Syrup 150ml
Someone purchased 36 minutes ago from Canberra, ACT
Optimum Nutrition Gym Towel
Someone purchased 36 minutes ago from Canberra, ACT
100% Whey Gold Standard 10lbs (4.5kg) by Optimum Nutrition
Someone purchased 36 minutes ago from Canberra, ACT
Organic Iron Max by Herbs Of Gold
Someone purchased 36 minutes ago from Canberra, ACT
EHP Labs Lust Natural Protein Bar
Someone purchased 36 minutes ago from Canberra, ACT
Creatine Monohydrate by ATP Science
Someone purchased 36 minutes ago from Canberra, ACT
Optimum Nutrition Micronized Creatine Powder 1.2kg Unflavoured
Someone purchased 36 minutes ago from Canberra, ACT
The Gear JACK'D by Maxs Lab Series
Someone purchased 36 minutes ago from Canberra, ACT
Interclinical Laboratories Algotene 180 Capsules
Someone purchased 36 minutes ago from Canberra, ACT
BSc Multi Vitamin 30 Tablets
Someone purchased 36 minutes ago from Canberra, ACT
Ubiquinol 100mg by Herbs of Gold
Someone purchased 36 minutes ago from Canberra, ACT
Activated B Complex by Herbs of Gold
Someone purchased 36 minutes ago from Canberra, ACT
100% Whey Gold Standard 5lb by Optimum Nutrition
Someone purchased 36 minutes ago from Canberra, ACT
Acetyl L-Carnitine 100g by EHP Labs
Someone purchased 36 minutes ago from Canberra, ACT
Redcon1 Halo 60 Capsules
Someone purchased 36 minutes ago from Canberra, ACT
Horleys Wet Bag
Someone purchased 36 minutes ago from Canberra, ACT
Spend $x more for Free Shipping Spend XX for Free Shipping You Have Qualified for Free Shipping Spend $x for Free Shipping You Have Qualified for Free Shipping Spend $x for Free Shipping Spend $x more for Free Shipping You Have Achieved Free Shipping Free shipping when you order over XX You Have Qualified for Free Shipping