Cart
Checkout Secure
Spend $x more for Free Shipping
Find A Store

1300 633 362

MON-FRI 9AM-5PM AEST

Return Policy

Here at Vitamin King, we want to make sure you are happy with your purchase and experience. Below you will find the most commonly asked questions about Vitamin King’s return policy. If you are unable to find an answer to your question, please contact our customer service superstars on 1 300 633 362. We are available to take your call from Monday - Friday 9:00 am - 5:00 pm AEST. Please note our team is not available on Queensland Public Holidays.

What’s your return policy?

To make sure you are happy with your purchase we offer a 60 Day Product Guarantee and a 30 Day Flavour and Performance Guarantee. You will need a receipt or your rewards card to get a refund.

60 Day Product Guarantee

If for some reason you change your mind about the product that you have purchased or simply aren’t happy about it for any reason, you can return your UNOPENED PRODUCT to any Vitamin King store or you can simply send it back to our online warehouse for a full refund providing it’s within 60 days of purchase. Just remember you will need your receipt or rewards card.

30 Day Flavour and Performance Guarantee

Did you purchase a product but aren’t happy with the taste or performance? Then simply return your opened product with 5 scoops or less used to any store or our online warehouse. We are more than happy to exchange or apply a store credit within 30 days of purchase. Just remember to bring your receipt or rewards card.

Can I get a refund on a product that I’m not happy with?

You sure can! If you change your mind or aren’t happy with your recent purchase, you can return your UNOPENED PRODUCT within 60 days of purchase for a full refund. If you have purchased in-store you can simply take your product to our team with your receipt or rewards card for a refund or store credit. If you bought it online, please contact our Customer Service superstar on 1300 633 362 or email us with your full name, order number, and the reason for returning the product. We will then provide you with our return address details so you can send it back to us for a refund.

Can I get a refund if I don’t like the taste or performance of my recent purchase?

No, but we will happily exchange or apply store credit. However, you have to remember to bring your receipt or rewards card for the refund and the purchase has to be within 30 days of the return date.

How can I request a refund?

To begin the process for any type of refund, please contact our Customer Service team on 1 300 633 362 or email us with your full name, order number, and the reason for returning the product. Our team will contact you as soon as possible.

I haven’t received a refund yet, what should I do?

If you haven’t received a refund yet, check your bank account again. Some bank companies will release the money within 24 - 72 hours depending on the provider. If you have done it all of this and still haven’t received a refund, please contact our Customer Service team on 1 300 633 362. We are happy to help you.

Please note Vitamin King DOES NOT refund this item:

  • Gift Cards
  • Books with obvious signs of use
  • Downloadable software products
  • Some health and personal care items

Have another question about our Return Policy?

If you haven’t found the answer to your question here, please contact our Customer Service Team on 1 300 633 362. We are available to take your call from Monday - Friday 9:00 am - 5:00 pm AEST. Please note our team is not available on Queensland Public Holidays.

Added to cart!
Quercetin Complex by Herbs of Gold
Someone purchased 31 minutes ago from Launceston, TAS
Magnesium Advanced by Fusion Health
Someone purchased 14 minutes ago from Geraldton, WA
100% Whey Gold Standard 5lb by Optimum Nutrition
Someone purchased 37 minutes ago from Adelaide, SA
Vitamin D3 1000 by Herbs of Gold
Someone purchased 22 minutes ago from Geelong, Vic
OxyShred by EHP Labs
Someone purchased 46 minutes ago from Sydney, NSW
Ultra Zinc+ by Herbs of Gold
Someone purchased 32 minutes ago from Sydney, NSW
Lean Whey by Genetix Nutrition
Someone purchased 19 minutes ago from Wollongong, NSW
100% Whey Gold Standard 10lbs (4.5kg) by Optimum Nutrition
Someone purchased 47 minutes ago from Brisbane, QLD
Iron Advanced by Fusion Health
Someone purchased 22 minutes ago from Canberra, ACT
Astra 8 Immune Tonic by Fusion Health
Someone purchased 51 minutes ago from Logan City, QLD
Vital All-In-One by Vital
Someone purchased 4 minutes ago from Launceston, TAS
Magnesium Forte by Herbs Of Gold
Someone purchased 34 minutes ago from Ipswich, QLD
Probiotic 55 Billion by Herbs of Gold
Someone purchased 24 minutes ago from Launceston, TAS
100% Pure Creatine by Genetix Nutrition Essentials
Someone purchased 29 minutes ago from Coff's Harbour, NSW
Curcumin Advanced by Fusion Health
Someone purchased 23 minutes ago from Townsville, QLD
Smart Protein Bar by Smart Diet Solutions
Someone purchased 14 minutes ago from Melbourne, VIC
Vitamin C 1000 Plus Zinc & Bioflavanoids by Herbs of Gold
Someone purchased 31 minutes ago from Melbourne, VIC
Activated B Complex by Herbs of Gold
Someone purchased 31 minutes ago from Wollongong, NSW
Dieters Slim Tea Extra Strength 15 Teabags by Nutri-Leaf Brand
Someone purchased 22 minutes ago from Sydney, NSW
ParaStrike by Herbs of Gold
Someone purchased 8 minutes ago from Perth, WA
Activated Sublingual B12 by Herbs of Gold
Someone purchased 49 minutes ago from Coff's Harbour, NSW
Bromelain Forte by Herbs of Gold
Someone purchased 6 minutes ago from Ballarat, VIC
Ubiquinol 150mg by Herbs of Gold
Someone purchased 37 minutes ago from Canberra, ACT
Probiotic + SB by Herbs of Gold
Someone purchased 22 minutes ago from Sunshine Coast, QLD
Ultimate Plant Protein by B Raw
Someone purchased 20 minutes ago from Brisbane, QLD
Digest-Zymes by Herbs of Gold
Someone purchased 20 minutes ago from Logan City, QLD
Acetyl L-Carnitine by Herbs of Gold
Someone purchased 52 minutes ago from Darwin, NT
Oxyshred Hardcore Ultra Concentration by EHP Labs
Someone purchased 50 minutes ago from Adelaide, SA
Melatonin Tablets by Johnson & Barana (J&B)
Someone purchased 37 minutes ago from Brisbane, QLD
FREE SHIPPING ON ORDERS OVER $99 Spend XX More For Free Shipping Currently experiencing shipping delays - orders may be delayed 1-3 days Current restrictions may impact delivery times Spend AUD$99 To Receive Free Shipping Spend $x more for Free Shipping You Have Achieved Free Shipping Free shipping when you order over XX You Have Qualified for Free Shipping
Empty
Header
discount_ninja.drawer_cart.banner.announcement1_html Announcement 2 Announcement 3 Announcement 4 Announcement 5

[[PROGRESSBARBODY]]