Vitamin King prides itself on our exceptional Customer Service. Please read the below details about our Payment, Packaging and Delivery processes.
- VitaminKing processes your orders as quickly as possible. Orders are printed twice daily and then take between 2 - 5 working days to process.
- Estimated Delivery Times (Guide only)
|ACT:||3-5 business days|
|NSW:||3-4 business days|
|QLD:||3-5 business days|
|VIC:||3-5 business days|
|WA:||5-8 business days|
|SA:||4-6 business days|
|NT:||5-8 business days|
|TAS:||5-8 business days|
- Prices for shipping vary depending on the destination of the parcel. A flat rate of $6.50 applies to Sydney CBD addresses only, anything outside the Sydney CBD (Australia Wide) will be charged at $9.95. We also offer free standard shipping for all orders over $200.
- Payments are processed on successful receipt of your order. VitaminKing endeavours to keep all items in stock, however due to the large number of lines that we do carry, there may be occasional out of stock situations. If any products ordered are not available at the time of the order, the unavailable item may be backordered, or for extended unavailability a Customer Service Representative will contact you and offer the following options:
- Substitution of product for alternate size, flavour or brand.
- Hold backorder until item chosen is available.
- Refund your payment for the unavailable item.
If part of your order is required to be placed on backorder due to long term unavailability, Vitamin King will ship the available portion of the order as per the original request. Products that are placed on back order will be shipped to the customer with no additional freight charge.
Standard Delivery is subject to normal Fastway Delivery times if you are located within the Sydney CBD area. Fastway is a Courier Service that is best suited to Street Addresses and Places of Work delivery. Please note that someone will be required to sign for the order.
If FASTWAY delivery is not suitable (Sydney CBD ONLY), please make a note in the customer notes field for Australia Post delivery.
If you are located outside the Sydney CBD, Australia Post will deliver your parcel. Please note that a signature is required for all deliveries, if you are not home at the time of delivery, a calling card will be left and your parcel will be transferred to the nearest post office for your collection.
If you are confident that your parcel can be safely left in the event you are not at home, you can give an 'Authority to Leave' instruction however VitaminKing will accept no responsibility for items marked 'ATL' and will consider the items left as instructed, once notified of delivery.
This is not applicable for orders over $150.
Please allow up to 10 working days for delivery to rural locations or Western states.
Delivery delays may be incurred due to public holidays or industrial action experienced by Australia Post and Fastway Couriers. While VitaminKing will always endeavour to ensure that you receive your order as quickly as possible, these delays may be beyond our control.
Please read our terms and conditions for more information about using our site.
Please note, that if you choose to pay by PayPal your payment will be processed immediately in real time.