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At Vitamin King, you don't pay a premium for buying online. We ship with Fastway Couriers and Australia Post based on your location. Our delivery charges are affordable plus you get a choice of a wide range of general health and sports nutrition products! 

Our delivery promise is SUPER FAST - FLAT RATE - NO HASSLES. Here's what you need to know about your supplement delivery:


WHAT HAPPENS WHEN I MAKE AN ORDER?

You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, we'll email you an order tracking number. 

WHEN WILL MY PRODUCTS ARRIVE?

Most customers receive their bodybuilding supplements within 1-5 business days!

As long as:

  • You order before 3.00 pm (AEST)
  • You use a payment method with instant clearance, like Paypal Instant Payment or credit card
  • You are not in a remote location
  • Products are marked: Ready to ship

Our estimated Shipping times are as follows

You can also check delivery timeframes for your specific postcode with the following link:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 

ACT:                     

2business days

NSW:

1-2  business days

QLD:

4  business days

VIC:

2-5 business days

WA:

5-8 business days

SA:

3-4  business days

NT:

5-8 business days

TAS:

5-8 business days

 

HOW MUCH DOES DELIVERY COST TO MY ADDRESS?

If you are located within the Sydney Metro area, delivery is a flat rate of $6.50, delivery anywhere in Australia, for any size order, is a flat rate of $9.95.

Or if your order totals over $150 and if your shipping address is within Australia, then you have the option of Free Delivery! (Please make sure to select “Free Shipping” on the checkout page)

WHAT HAPPENS IF I'M NOT HOME WHEN MY ORDER COMES?

 

***AUSTRALIA POST UPDATE***

From 2 April 2017, Australia post is updating their signature service to make the delivery experience easier for you.

What does this mean?

Australia Post will still request a signature upon delivery if you are home, however if you are not home, and a safe spot for the parcel is available, Australia Post will leave the parcel there so it’s ready and waiting for you when you get home.

The courier will take a photo as proof that it was delivered safely.

If there is no safe place, Australia Post will leave a card as they normally would and take it to the post office for you to pick up and sign for.Fastway Couriers offer a service called Authority to leave (ATL). If your parcel can be leaft without obtaining a signature, please make a note under the “customer comments”. We recommended that you provide your work address for delivery if you won't be home during business hours. Please ensure you read our terms and conditions before ordering.

Vitamin King cannot be held responsible if an ATL is given and the parcel goes missing after it delivery.   

HOW DO I TRACK MY ORDER?

We will ship your order with Fastway couriers or Australia post. We choose your courier based on which company will get your order to you the fastest!

Once your order has been dispatched, you will receive a tracking notification email providing a tracking number and the courier name.

To track your order now please find below links to our courier tracking pages: 

http://www.fastway.com.au/courier-services/track-your-parcel   https://auspost.com.au/parcels-mail/track.html#/track

MY ORDER HAS NOT ARRIVED ON TIME!

If your order has not been delivered in the expected time please email us. One of our customer service staff will track down your order as soon as possible.

 MY ORDER ARRIVED BUT IT IS MISSING A PRODUCT OR ONE OF THE PRODUCTS ARE DAMAGED!

If you receive the wrong item or your order has been damaged in some way please email us.  One of our customer service staff will contact you as soon as possible.

DO YOU SHIP INTERNATIONALLY?

At this point in time we only offer international shipping to the following countries:

China, Hong Kong, Taiwan and New Zealand

If you are unable to find your country, please contact us at [email protected] and we can advise of the shipping cost.