Terms & Conditions
Welcome to VitaminKing.
Please take a moment to read our Terms and Conditions. By using our site, you agree to these Terms and Conditions. Please note that the Internet is a rapidly changing medium, and we reserve the right to modify the terms of this agreement. By continuing to use the site after we post any such changes, you accept the modified terms.
This site operates from the VitaminKing office in Sydney, Australia. VitaminKing makes no representation that materials in the site are appropriate or available for use in other locations, and access to them from locations where part or all content is illegal is prohibited. People who choose to access this site from other countries do so on their own initiative and are responsible for compliance with their local laws. However products are only deliverable to Australian addresses.
You should be aware that the material that appears on our site is for informational purposes only. We strive to make the information as accurate as possible, but errors may appear. We are not responsible for, and do not guarantee the performance of, goods and services provided by any of our advertisers or by any third party to whose web site we link. The links on this web site are designed for convenience only, and do not constitute an endorsement by VitaminKing of that site or any product, service or other material offered on that site.
PRICES & CURRENCY
The prices displayed on this Site are quoted in Australian (AUD) dollars and are valid and effective only within Australia, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order. VitaminKing does not ship internationally.
PRICING OR TYPOGRAPHICAL / IMAGE ERRORS
We work hard to provide accurate product image representation and pricing and product information. However, pricing, typographical or image errors may occur. In the event that an item is listed at an incorrect price, with incorrect information or out-dated photograph due to an error in pricing or product information, VitaminKing shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Any faulty or damaged stock received will be replaced at no charge if Vitamin King is notified within 7 days of receipt. If an order has been received and it is incorrect through the fault of Vitamin King, it will be replaced at no additional charge to the customer or a full refund of the incorrect item(s) will be given upon its return to the VitaminKing warehouse. Products ordered incorrectly by the customer can be exchanged or a credit note can be arranged upon its arrival at the VitaminKing warehouse and inspection by VitaminKing staff confirm the product was returned within 7 days of delivery and has not been opened or tampered with. Please note that the customer is responsible for the postage cost for the items being returned to: Vitamin King 59 Jack Williams Drive, Penrith NSW 2750. Please refer to our FAQs page for more information
Vitamin King reserves the right to limit the quantity of items purchased per person, per household or per order if there is limited stock of a product. We will provide notification to the customer e-mail and/or billing address provided in the unlikely event that these limits be applied.
BULK ORDERS & LARGE QUANTITY ORDERS
Vitamin King encourages bulk ordering and purchasing in large quantities. We want to provide you with the best price and service. Please contact us on 1300 065 818 and ask to speak to our Outbound Sales Development staff for special offers on large volume purchases.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged, we can and will only issue a credit to the same credit card in the amount of the charge.
VitaminKing strictly follows all national regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within Australia.
Filebank Pty Ltd tracks and logs all transactions, whether failed or successful. We record IP addresses, and all information entered at the transaction time. Any claim of items not being ordered by the cardholder or recurring failed payments will result in fraud prevention escalation to prevent further damage. Use of a credit card that does not belong to you is considered fraud and will be reported to Authorities as seen necessary. Filebank Pty Ltd reserves the right to log as much info as necessary to prevent fraud. All information on our system is encrypted and cannot be accessed by unauthorised persons.
LIMITATIONS OF MEMBERSHIP
Only one individual may access VitaminKing member pages at the same time using the same username or password. VitaminKing may discontinue or change VitaminKing services, or its availability, at any time, and you may end your subscription at any time.
All website design, text, graphics, sound, software and other content, and the selection and arrangement thereof, are the property of VitaminKing or it's web developers and are protected by international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with VitaminKing, using this website as a shopping vehicle.
Any other use of materials on this site, including without limitation reproduction for purposes other than noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior written permission of VitaminKing, is strictly prohibited.
VitaminKing, and all logos, page headers, custom graphics and icons are service marks and/or trademarks of VitaminKing or its licensors or affiliates. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.
YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE AND THE INTERNET GENERALLY. VITAMINKING IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS. YOU ACKNOWLEDGE THERE MAY BE DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS WITH THE CONTENT, AND AGREE THAT IF YOU RELY ON THE CONTENT AVAILABLE THROUGH THIS SERVICE, YOU DO SO AT YOUR OWN RISK. THE MATERIALS ARE PROVIDED "AS IS," WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WITHOUT LIMITATION WARRANTIES OF CURRENTNESS, CORRECTNESS, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, AND FREEDOM FROM ERRORS, VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL VITAMINKING (INCLUDING ITS EMPLOYEES, DIRECTORS, AND AGENTS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, AND DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE CONTENT OR ANY HYPERLINKED WEB SITE, EVEN IF VITAMINKING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. VITAMINKING DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VITAMINKING MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS.
These Terms and Conditions are governed by the laws in force in the state of New South Wales in the Commonwealth of Australia.
- VitaminKing will not sell its database of customer details or details about customers to a third party.
- We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law. When does VitaminKing disclose the information it collects to outside parties?
- VitaminKing does not sell, trade, or rent your personal information to others. VitaminKing may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of VitaminKing, our users, or others.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account. The use of your name, address and telephone number will be required to be displayed on all deliveries to facilitate efficient delivery by freight companies.
How does VitaminKing protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access. Please note that credit card details are not stored online for more than the duration of a transaction.
What about Cookies?
Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the VitaminKing web site.
NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT. All information is not a substitute for medical advice and is for the purposes of general knowledge only. Always seek the advice of your General Practitioner, other medical practitioner or qualified health provider when starting any health or nutritional related treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party's medical condition.
IMPORTANT POSTAGE INFORMATION:
** Shipping is calculated on Australia Post prices and requires your postcode for a corresponding calculation. Shipping will be displayed on the checkout screen once you have logged in / registered with Vitaminking or completed your PayPal login. If you have a shipping related enquiry please contact our friendly staff 1300 065 818
IMPORTANT DELIVERY INFORMATION:
The staff at Vitamin King work hard to ensure prompt delivery of your order, however your choice of freight service will impact on delivery times.
Our Premium Courier Service is subject to normal Fastway Delivery times. Fastway is a Premium Courier Service that is best suited to Street Addresses and Places of Work delivery. Please note that someone will be required to sign for delivery, or the parcel cannot be left. Premium Courier service is charged at a similar cost to standard delivery options, however Fastway Service is the quickest option. Please allow 3 to 5 working days for delivery to most Capital Cities.
If FASTWAY delivery is not suitable, please make a note in the customer notes field for Australia Post delivery.
Standard delivery is subject to normal Australia Post Delivery times. This is best suited for PO Box addresses and where the delivery is not required urgently. Please allow 5 to 7 working days for delivery.
Please allow up to 10 working days for delivery to rural locations or Western states.
Delivery delays may be incurred due to public holidays or industrial action experienced by Australia Post and Fastway Couriers. While VitaminKing will always endeavour to ensure that you receive your order as quickly as possible, these delays may be beyond our control.
PRE-ORDERED Products - Please allow 3-5 additional business days on top of standard delivery time for delivery.